Price Match Policy
At Valotronics, we strive to provide our customers with the best value for their purchases. We offer a Price Match Policy to ensure that you receive the most competitive prices on our products. However, there are certain conditions and exclusions to be aware of:
Price Match Exclusions
- Special Promotions and Discounts: We do not offer price matches on products that are currently on special or promotional offers. Our Price Match Policy does not apply to items that are discounted as part of a sale or special promotion.
- Price Match Eligibility: Price match requests are subject to our review and approval. We retain the sole discretion to determine whether a price match is applicable. Price matching is only available if we can verify that the competitor's price is lower and the competitor's product meets the same criteria as the product in question.
If a Price Match Cannot Be Granted
- Referral to Alternative Products: If we are unable to match the competitor’s price, we will provide you with a referral to similar products within our range that offer comparable features or benefits. Our goal is to ensure that you find a suitable alternative that meets your needs.
- Notification of Non-Eligibility: In cases where a price match cannot be granted, we will notify you via email. The notification will include a clear explanation of why the price match could not be processed. We appreciate your understanding in such cases.
Pricing Adjustments
Sole Discretion: The decision to adjust pricing is solely at our discretion. We reserve the right to modify our prices and the terms of our Price Match Policy at any time without prior notice.
Contact Us
If you have any questions regarding our Price Match Policy or need further assistance, please feel free to contact our customer support team at [email protected].
