Request Refund or Return

Returns Policy

1. Unwanted Products/Exchanges

You can return or exchange unwanted products to us at no charge, provided:

• The product is undamaged and unused, with original labels and stickers attached.
• The product is in its original packaging, undamaged and in original condition with all seals intact (if applicable).

We happily accept returns if you are not 100% satisfied with your purchase. All returns must be received within 14 days of delivery. A 10% handling fee may apply for any damaged or opened packaging.

To request a return or exchange, please email [email protected].

2. Defective Products

We ensure the quality of products delivered to you. However, if a product has a defect, please contact us as soon as possible.

What is a defect? A defect is any material imperfection in the manufacture or characteristics of a product that makes it less acceptable than reasonably expected.

Non-qualifying conditions:

• Normal wear and tear
• Damage due to negligence, abuse, or improper use
• Damage from lack of proper care
• Unauthorized modifications

If you receive a defective product, email us at [email protected]. We will arrange a free return courier for the initial assessment. If deemed faulty, we will issue a replacement or refund. If no fault is found, you are responsible for collection or can request a courier at an additional cost. A 10% handling fee may apply on non-faulty returns.

3. Eligibility for Returns

Your item must be unused, in the same condition as received, and in original packaging.

Non-returnable items:

• Gift cards
• Downloadable software
• Some health and personal care items

To process a return, a receipt or proof of purchase is required. Please do not return items directly to the manufacturer.

4. Partial Refunds (if applicable)

Partial refunds may apply in certain cases, such as:

• Books with signs of use
• Opened CDs, DVDs, software, or similar media
• Items not in original condition or missing parts not due to our error
• Items returned more than 14 days after delivery

5. Refund Process

Once we receive and inspect your return, we will notify you by email. Approval or rejection of the refund will follow a technical assessment and report. Approved refunds will be processed within 7 working days to the original payment method.

If you haven’t received your refund, please check with your bank, credit card provider, and contact us at [email protected] if needed.

6. Exchanges

We replace items only if defective or damaged. To request an exchange, contact us at [email protected].

7. Shipping for Returns

If the product is faulty, we will send a courier for the first return free of charge, or you may drop it off at our warehouse. Subsequent returns will require you to cover shipping costs. Shipping costs are non-refundable, and return shipping costs will be deducted from refunds if applicable.

Delivery times for exchanged products may vary based on your location.

8. Unboxed Deals

We offer our unboxed range at discounted prices. These products are new, come with their original warranty, and are eligible for refunds if unsatisfactory. These products are in stock and ship on the same day if ordered before noon.

If you are dissatisfied with an unboxed product, we will arrange for collection and process a refund. We offer a 3-month warranty on all unboxed deals.

For further assistance

Feel free to contact us at [email protected] or call us at 087 265 3757.

Collection and Delivery

At Valotronics, we strive to deliver your orders in a timely and secure manner. Below are the details of our shipping and collection options to ensure you receive your items quickly and safely.

Nationwide Shipping

We are pleased to offer free shipping for all orders of R2000 or more within South Africa. For orders below this amount, a flat shipping rate of R120 applies.
Please note: Shipping for large, heavy goods and batteries may be subject to additional fees.

Shipping Restrictions

We do not deliver to P.O. Box addresses. Kindly ensure a valid street address is provided during checkout.

International Shipping

For international orders, please reach out to our customer service team at [email protected] to discuss available shipping options and costs.

Office Collection

Customers may opt for office collection at either of the following locations:

Head Office:

74 Gardiner Avenue,
Brakpan, Gauteng,
South Africa, 1541

Store Front:

27 Wolhuter Street,
Parkrand, Boksburg,
South Africa, 1459

Orders will be available for collection within 1 to 2 business days after processing.

Same-Day Collection in Midrand

We offer a same-day collection service in Midrand, subject to approval and availability. To arrange same-day collection, please contact our customer service team at [email protected] or call us.

Important: Orders for same-day collection must be placed by 10 AM to qualify.

Trusted Couriers

We work with trusted couriers to ensure your orders reach you safely. Our partners include:

• The Courier Guy
• MDS Courier
• Droppa
• Fastway
• RTT
• Bex Courier

Lead Times

Orders are typically processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Estimated delivery times are as follows:

• Gauteng: 1 to 3 working days
• Western Cape: 2 to 4 working days
• KwaZulu-Natal: 2 to 4 working days
• Other areas: 2 to 5 working days

Customer-Arranged Couriers

If you prefer, you are welcome to arrange your own courier service after your order has been processed. Please contact us at [email protected] or call us to coordinate the necessary details.