Xiaomi Robot Vacuum Mop S20 – White
Availability: 145 In Stock
(inclusive of R612.91 VAT)
145 in stock
145 in stock
(inclusive of R612.91 VAT)
(inclusive of R612.91 VAT)
200 in stock
(inclusive of R117.26 VAT)
55 in stock
(inclusive of R2,086.83 VAT)
Collection and Delivery
At Valotronics, we strive to deliver your orders in a timely and secure manner. Below are the details of our shipping and collection options to ensure you receive your items quickly and safely.
Nationwide Shipping
We are pleased to offer free shipping for all orders of R2000 or more within South Africa. For orders below this amount, a flat shipping rate of R120 applies.
Please note: Shipping for large, heavy goods and batteries may be subject to additional fees.
Shipping Restrictions
We do not deliver to P.O. Box addresses. Kindly ensure a valid street address is provided during checkout.
International Shipping
For international orders, please reach out to our customer service team at [email protected] to discuss available shipping options and costs.
Office Collection
Customers may opt for office collection at either of the following locations:
Head Office:
74 Gardiner Avenue,
Brakpan, Gauteng,
South Africa, 1541
Store Front:
27 Wolhuter Street,
Parkrand, Boksburg,
South Africa, 1459
Orders will be available for collection within 1 to 2 business days after processing.
Same-Day Collection in Midrand
We offer a same-day collection service in Midrand, subject to approval and availability. To arrange same-day collection, please contact our customer service team at [email protected] or call us.
Important: Orders for same-day collection must be placed by 10 AM to qualify.
Trusted Couriers
We work with trusted couriers to ensure your orders reach you safely. Our partners include:
- The Courier Guy
- MDS Courier
- Droppa
- Fastway
- RTT
- Bex Courier
Lead Times
Orders are typically processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Estimated delivery times are as follows:
- Gauteng: 1 to 3 working days
- Western Cape: 2 to 4 working days
- KwaZulu-Natal: 2 to 4 working days
- Other areas: 2 to 5 working days
Customer-Arranged Couriers
If you prefer, you are welcome to arrange your own courier service after your order has been processed. Please contact us at [email protected] or call us to coordinate the necessary details.
Returns & Refunds
Refunds, Returns & Cancellation of Agreement
The rights afforded to customers under the Consumer Protection Act (CPA) should not be limited by anything in this section.
Cancellation and Returns
You may cancel your purchase or request a return for a refund within seven business days of receiving the goods. This applies only to unused goods that remain unopened and in their original packaging.
Damages caused by you to the product will void the possibility of returning the product or receiving a refund.
Notification of Cancellation
To cancel your purchase or initiate a return for refund or warranty claims, you must notify us within seven business days of receiving the goods or within the warranty period of one year for warranty claims.
To log your return request, please contact us via email at [email protected] or call 087 265 3757. Ensure you provide the order details, including delivery particulars and the order number.
Note: Phone notifications must be followed by written confirmation via email.
Return Shipping Costs
If you cancel your order after receiving the goods, you must return them at your own expense, including any additional fees necessary to ensure the package is returned in the same condition as received. Proper packaging must be ensured to avoid damage during transit, as Valotronics is not liable for damages incurred during return shipping.
Risk and Insurance
Risk remains with the customer until Valotronics accepts delivery. It is recommended to insure items being returned. Valotronics is not liable for additional costs incurred for timely and safe return.
Refund Processing
Refunds will be processed within 30 days of receiving the returned goods. Refunds will be issued in the same form of payment used for the original purchase unless otherwise agreed. Online store credit may be offered as an alternative to refunds.
Refund Deductions
If Valotronics incurs delivery or collection costs related to the return, these will be deducted from the refund. Bank or credit card charges incurred by Valotronics will also be deducted from the refund.
Timely Returns
Goods must be returned within 7 days of notifying Valotronics of your intention to cancel to ensure a refund.
Restocking Fee
If goods are not in their original packaging or the packaging has been opened, a restocking fee may be deducted from the refund. The fee amount will be communicated before processing the refund.
Non-Refundable Items
Opened computer software or consumer goods that cannot be returned, except where a fault is discovered that could not have been detected without breaking the seal, are not eligible for refunds.
Custom-Built Computers
A 50% non-refundable deposit is required for custom-built computers. Charges for assembly and components that cannot be returned will be deducted if the order is cancelled.
Cancellation Fees
A standard 5% cancellation fee applies to all orders cancelled after confirmation, except within 7 business days of receiving the goods. Additional transit costs and handling fees may apply for products not covered by the CPA.
Handling Fee
A 20% handling fee applies to all returns of products not covered by the CPA, deducted from the refund.
For further assistance, feel free to contact us at [email protected] or call us at 087 265 3757.
Valotronics:
74 Gardiner Street,
Brakpan, Gauteng,
South Africa, 1541
The Xiaomi Robot Vacuum Mop S20 is designed to deliver powerful and efficient cleaning with its impressive 5000Pa suction fan blower. It easily eliminates dust and hair from the floor and hard-to-reach places, giving your floor a thorough and deep clean. Its 2-in-1 design integrates a 400ml dustbin and a 270ml water tank, minimising the need for frequent emptying and refilling. This makes it ideal for both vacuuming and mopping floors, providing a comprehensive cleaning solution for any home. The device’s advanced technology ensures it can easily handle various types of dirt, dust, and debris, while also effectively removing pet hair from floors.
Equipped with an advanced LDS (Laser Distance Sensor) navigation system, the S20 quickly and accurately maps your home, creating optimized cleaning routes. It uses multiple sensors and 360-degree detection to effortlessly navigate complex environments, avoiding obstacles and reducing collisions for more precise cleaning. Even in dark rooms, the robot vacuum maintains its efficiency, ensuring thorough cleaning in every corner of your space.
The Xiaomi Robot Vacuum Mop S20 offers customizable cleaning routes with its Zigzag and Y-shaped patterns. The Zigzag route is perfect for maximizing vacuum efficiency, while the Y-shaped pattern simulates manual mopping, making it highly effective at tackling stubborn stains. Users can control the vacuum remotely through the Mi Home/Xiaomi Home app or give voice commands via Amazon Alexa and Google Assistant, making it convenient and easy to manage.
With a sleek, compact design and a diameter of just 325mm, the S20 fits seamlessly into any home environment and is easy to store when not in use. This smart vacuum takes the effort out of daily cleaning tasks, allowing users to enjoy a spotless home with minimal intervention. By providing deep cleaning and easy control, the Xiaomi Robot Vacuum Mop S20 helps you save time and focus on what truly matters.
FEATURES:
- 5000Pa Powerful Suction: Effectively removes dust and hair from floors.
- LDS Laser Navigation: Provides accurate home mapping and efficient cleaning routes.
- Multiple Cleaning Modes: Includes Zigzag and Y-shaped routes for customized cleaning.
- Remote Control & Voice Commands: Operable via the Mi Home/Xiaomi Home app or through Amazon Alexa and Google Assistant.
- 360-Degree Detection: Equipped with multiple sensors for precise navigation and fewer collisions.
- 2-in-1 Design: Combines a 400ml dustbin and a 270ml water tank, reducing frequent emptying and refilling.
- Compact 325mm Design: Small and easy to store, fits seamlessly into any home.
SPECIFICATIONS:
- Navigation System: LDS Laser Navigation
- Sensors: Multiple sensors for 360-degree detection
- Suction Power: 5000Pa
- Battery Capacity: 3200mAh (nominal capacity)
- Rated Power: 45W
- Rated Input: 100V~240V – 50/60Hz
- Dustbin Capacity: 400ml
- Water Tank Capacity: 270ml
- Cleaning Modes: Zigzag and Y-shaped routes
- Application Control Support:
- Mi Home/Xiaomi Home app
- Amazon Alexa
- Google Assistant
- Application Features:
- Track Cleaning Progress
- Selected Room Cleaning
- Zoned Cleaning
- Virtual Wall
- Charging Dock Dimensions: 14.6 x 12.2 x 9.8 cm
- Product Dimensions: ∅32.5 x 9.8 cm
- Product Weight: 3500g
WHAT’S IN THE BOX:
- Xiaomi Robot Vacuum S20 – White x 1
- 2-in-1 dust compartment with water tank x 1 (pre-installed, required for both vacuuming and mopping)
- Side brush x 1
- Main brush cover x 1 (pre-installed)
- Mop pad x1 (pre-installed on mop frame)
- Mop frame x1
- Power adaptor x1
- Charging dock x1
- Cleaning brush x1 (pre-installed in 2-in-1 dust compartment with water tank)
- User manual x1
| Weight | 5000,00 g |
|---|---|
| Dimensions | 38,50 × 14,50 × 47,00 mm |
| Brand | Xiaomi |
| Warranty | 12 Months |
| Barcode | 6941812786604 |
| Colour | White |
| Wattage | 0.00 |
Returns Policy
1. Unwanted Products/Exchanges
You can return or exchange unwanted products to us at no charge, provided:
- The product is undamaged and unused, with original labels and stickers attached.
- The product is in its original packaging, undamaged and in original condition with all seals intact (if applicable).
We happily accept returns if you are not 100% satisfied with your purchase. All returns must be received within 14 days of delivery. A 10% handling fee may apply for any damaged or opened packaging.
To request a return or exchange, please email [email protected].
2. Defective Products
We ensure the quality of products delivered to you. However, if a product has a defect, please contact us as soon as possible.
What is a defect? A defect is any material imperfection in the manufacture or characteristics of a product that makes it less acceptable than reasonably expected.
Non-qualifying conditions:
- Normal wear and tear
- Damage due to negligence, abuse, or improper use
- Damage from lack of proper care
- Unauthorized modifications
If you receive a defective product, email us at [email protected]. We will arrange a free return courier for the initial assessment. If deemed faulty, we will issue a replacement or refund. If no fault is found, you are responsible for collection or can request a courier at an additional cost. A 10% handling fee may apply on non-faulty returns.
3. Eligibility for Returns
Your item must be unused, in the same condition as received, and in original packaging.
Non-returnable items:
- Gift cards
- Downloadable software
- Some health and personal care items
To process a return, a receipt or proof of purchase is required. Please do not return items directly to the manufacturer.
4. Partial Refunds (if applicable)
Partial refunds may apply in certain cases, such as:
- Books with signs of use
- Opened CDs, DVDs, software, or similar media
- Items not in original condition or missing parts not due to our error
- Items returned more than 14 days after delivery
5. Refund Process
Once we receive and inspect your return, we will notify you by email. Approval or rejection of the refund will follow a technical assessment and report. Approved refunds will be processed within 7 working days to the original payment method.
If you haven’t received your refund, please check with your bank, credit card provider, and contact us at [email protected] if needed.
6. Exchanges
We replace items only if defective or damaged. To request an exchange, contact us at [email protected].
7. Shipping for Returns
If the product is faulty, we will send a courier for the first return free of charge, or you may drop it off at our warehouse. Subsequent returns will require you to cover shipping costs. Shipping costs are non-refundable, and return shipping costs will be deducted from refunds if applicable.
Delivery times for exchanged products may vary based on your location.
8. Unboxed Deals
We offer our unboxed range at discounted prices. These products are new, come with their original warranty, and are eligible for refunds if unsatisfactory. These products are in stock and ship on the same day if ordered before noon.
If you are dissatisfied with an unboxed product, we will arrange for collection and process a refund. We offer a 3-month warranty on all unboxed deals.
For further assistance
Feel free to contact us at [email protected] or call us at 087 265 3757.
Collection and Delivery
At Valotronics, we strive to deliver your orders in a timely and secure manner. Below are the details of our shipping and collection options to ensure you receive your items quickly and safely.
Nationwide Shipping
We are pleased to offer free shipping for all orders of R2000 or more within South Africa. For orders below this amount, a flat shipping rate of R120 applies.
Please note: Shipping for large, heavy goods and batteries may be subject to additional fees.
Shipping Restrictions
We do not deliver to P.O. Box addresses. Kindly ensure a valid street address is provided during checkout.
International Shipping
For international orders, please reach out to our customer service team at [email protected] to discuss available shipping options and costs.
Office Collection
Customers may opt for office collection at either of the following locations:
Head Office:
74 Gardiner Avenue,
Brakpan, Gauteng,
South Africa, 1541
Store Front:
27 Wolhuter Street,
Parkrand, Boksburg,
South Africa, 1459
Orders will be available for collection within 1 to 2 business days after processing.
Same-Day Collection in Midrand
We offer a same-day collection service in Midrand, subject to approval and availability. To arrange same-day collection, please contact our customer service team at [email protected] or call us.
Important: Orders for same-day collection must be placed by 10 AM to qualify.
Trusted Couriers
We work with trusted couriers to ensure your orders reach you safely. Our partners include:
- The Courier Guy
- MDS Courier
- Droppa
- Fastway
- RTT
- Bex Courier
Lead Times
Orders are typically processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Estimated delivery times are as follows:
- Gauteng: 1 to 3 working days
- Western Cape: 2 to 4 working days
- KwaZulu-Natal: 2 to 4 working days
- Other areas: 2 to 5 working days
Customer-Arranged Couriers
If you prefer, you are welcome to arrange your own courier service after your order has been processed. Please contact us at [email protected] or call us to coordinate the necessary details.
Trusted Store
We pride ourselves on delivering high-quality products and services you can rely on.
Quick Delivery
Fast and efficient delivery across South Africa. Get your order in no time!
Safe & Secure Payments
All payments are processed through secure and trusted payment gateways.
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