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At Valotronics, we take the privacy of our customers seriously and are committed to protecting their personal information. This commitment complies with the Protection of Personal Information Act (POPIA), a South African law that governs the processing of personal information by public and private entities. This Privacy Policy describes how Valotronics collects, uses, and discloses the personal information of its customers. Collection of Personal Information Valotronics collects personal information from customers in several ways: When you visit our store: We may collect your IP address, browser type, and operating system to improve your shopping experience. When you make a purchase: You'll provide your name, address, email, and phone number. For marketing: We may use your info to send promotions. You can opt out at any time. Use of Personal Information We may use your personal information to: Process orders and payments Respond to inquiries or order updates Send marketing communications (if opted in) Disclosure of Personal Information We only disclose your information when required to: Complete transactions Comply with legal obligations Share with trusted service providers under NDA Security of Personal Information We use SSL encryption and secure servers to safeguard your data. No internet transmission is 100% secure, so we cannot guarantee absolute security. Access and Correction of Personal Information You have the right to: Request access to your stored personal data Request corrections to inaccurate or outdated data To exercise your rights, contact our Information Officer at sales@valotronics.co.za. POPIA Compliance We collect/process your info only as outlined in this policy. We do not use your data for unrelated purposes without consent. We strive to ensure accuracy, completeness, and security of all personal data. Data Retention Your information will be retained only for as long as necessary or as required by law. Cookies and Tracking We use cookies and tracking tools to enhance your experience. Disabling cookies may affect site functionality. Changes to this Privacy Policy This policy may be updated. Changes take effect immediately upon being posted on our website. Contact Information If you have any questions, please contact us at: Valotronics 74 Gardiner Street Brakpan, 1541 Gauteng, South Africa Phone: 087 265 3757 Email: sales@valotronics.co.za

Payment Options Direct Bank Transfer (EFT) – Pay from your bank account. Use your order number as the reference. Orders are dispatched once funds clear (usually 1–2 business days). PayFast (Secure Online Payments) Cards: Visa & MasterCard (3D Secure) Instant EFT: ABSA, FNB, Nedbank, Standard Bank, Capitec, Investec Mobicred: Online credit (subject to approval) All transactions are processed in ZAR and secured with SSL encryption.

Valotronics – Shipping Policy Fast, reliable nationwide delivery across South Africa with clear timelines and simple pricing. Nationwide Shipping We deliver anywhere in South Africa using trusted, insured couriers to ensure secure and timely service. Office Collection Address: 74 Gardiner Avenue, Brakpan, Gauteng, 1541 Availability: Orders are usually ready within 1–2 working days after processing. Same-day collection in Midrand may be possible by prior arrangement. Shipping Cost Standard Nationwide: Flat rate of R99 Free Shipping: Orders over R2500 qualify for free nationwide delivery Note: Orders containing batteries may incur additional surcharges, billed separately. Delivery Times Processing: 1–2 business days after payment Gauteng: 1–3 working days Western Cape / KZN: 2–4 working days Other Areas: 2–5 working days Shipping Restrictions We do not deliver to PO Boxes. Please use a valid physical street address at checkout. Customer-Arranged Couriers You are welcome to arrange your own courier for collection. Contact us to coordinate packaging and pickup times. International Shipping Currently, we only ship within South Africa. International deliveries are not available at this time. Contact Email: sales@valotronics.co.za Phone: (087) 265 3757 Valotronics may update this Shipping Policy without prior notice.