App Privacy Policy

App Privacy Policy

Privacy Policy

Last updated: 17 September 2025

Valotronics (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile application (“App”), website, and services.

1. Information We Collect

  • Personal Information: Name, surname, email address, phone number, billing/shipping address.

  • Account Information: Login details, saved preferences, order history.

  • Payment Information: Limited details required to process transactions (payment is processed via secure third-party providers – we do not store full card details).

  • Device & Usage Information: IP address, browser type, device model, operating system, app usage data, and interactions.

  • Cookies & Tracking: To enhance user experience and for analytics/advertising purposes.

2. How We Use Your Information

  • Process and fulfill your orders.

  • Deliver products and provide customer support.

  • Improve our services, app functionality, and user experience.

  • Send you marketing offers, promotions, and updates (you may opt out at any time).

  • Prevent fraud, secure transactions, and comply with legal obligations.

3. Sharing of Information

  • We do not sell your personal information.

  • Service Providers: Payment gateways, delivery couriers, IT and hosting providers.

  • Legal Requirements: When required by law, regulation, or court order.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Storage & Security

We take reasonable technical and organizational measures to safeguard your information. While we use secure servers, firewalls, and encryption where appropriate, no method of transmission or storage is 100% secure.

5. Your Rights (POPIA)

  • Request access to the personal information we hold about you.

  • Ask us to correct or delete your information.

  • Object to the processing of your data for marketing purposes.

  • Withdraw consent at any time.

You may submit a request via email: sales@valotronics.co.za

6. Children’s Privacy

Our App and services are not directed to persons under 18. We do not knowingly collect information from minors. If we discover that we have collected data from a child, we will delete it promptly.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published in the App and on our website with a revised “last updated” date.

8. Contact Us

Address: 74 Gardiner Street, Brakpan, Gauteng, South Africa, 1541
Email: sales@valotronics.co.za

Phone: 087 265 3757