Frequently Asked Questions
Placing an order is easy! Simply browse our online store, add your desired items to the shopping cart, and proceed to checkout. Enter your shipping and payment details, confirm your order, and you’ll receive a confirmation email with all the details.
We accept secure online payments via credit cards, debit cards, PayFast, and other trusted gateways. Depending on your region, additional local payment options may also be available.
Currently, Valotronics delivers across South Africa with fast, nationwide courier services. At this stage, we do not ship internationally, but we are working on expanding our delivery network in the future.
Orders are usually processed within 1–3 business days. Delivery times depend on your location:
Major cities: 1–4 business days
Regional areas: 3–7 business days
During peak seasons or promotions, delivery may take slightly longer.
Payment Information
Yes. All payments are processed through encrypted, secure payment gateways. Your financial details are never stored on our servers, ensuring maximum protection.
Currently, we only accept payments in South African Rand (ZAR).
Yes. If your order qualifies under our return/refund policy, your payment will be refunded using the same method used during checkout. Refund processing typically takes 3–7 business days, depending on your bank or payment provider.
Order & Returns
Orders are typically processed within 1–3 business days, depending on product availability. You will receive email updates as soon as your order is dispatched.
We offer a 7-day return policy on most products, provided items are unused, in original packaging, and accompanied by proof of purchase. Certain products (e.g., consumables, software, or opened items) may not be eligible for return due to hygiene or licensing reasons. Please see our full return policy for details.
Yes. If you would prefer an exchange, we can assist you in swapping your product for another of equal value (subject to stock availability). Any difference in price will be settled accordingly.