Payment Policy

1. Accepted Payment Methods

• EFT / Bank Transfer (Preferred for urgent orders) — use your Order Number as payment reference.
• Payfast Gateway — Visa/Mastercard, Instant EFT and supported wallets. 3-D Secure required for cards.
• Store Credit / Voucher — when available and applicable to the order.

We do not offer cash on delivery. Dispatch occurs after payment is received and verified.

2. Payment Processing & Order Release

• EFT: Orders are queued for dispatch once funds reflect in our account. Send proof of payment to sales@valotronics.co.za to speed up allocation.
• Payfast: Orders are released after Payfast confirms and settles payment. Risk holds or failed 3-D Secure may delay dispatch.
• Cut-off times: Payments reflecting after business hours or on weekends/public holidays are processed on the next working day.

3. EFT / Bank Transfer Instructions

• Use your Order Number as the payment reference.
• Email proof of payment to sales@valotronics.co.za.
• Unpaid orders may be auto-cancelled after 3 business days if no payment is received.

Bank details are provided at checkout and on your order confirmation email.

4. Security & Fraud Prevention

• All checkout pages are protected by SSL encryption.
• 3-D Secure is required for card transactions.
• Orders may undergo risk screening. We may request ID, proof of address or proof of payment before release.
• Valotronics reserves the right to cancel and refund any payment that fails verification.

5. Currency, VAT & Pricing

• All prices are listed in ZAR (South African Rand).
• Unless otherwise stated, prices are VAT inclusive.
• We strive for accuracy, but reserve the right to correct pricing or availability errors. In such cases, you may accept the corrected amount or receive a full refund.

6. Refunds & Reversals

• Refunds are processed to the original payment method unless otherwise agreed.
• EFT refunds typically reflect within 2–5 business days; card refunds may take 5–10 business days depending on the issuing bank.
• Where applicable, bank/card processing fees charged to Valotronics may be deducted, consistent with our Returns & Refunds Policy.

7. Chargebacks & Disputes

• Please contact us first for any billing issue so we can resolve it quickly.
• If a chargeback is lodged, we will submit order and delivery evidence to the payment processor.
• Accounts involved in fraudulent activity may be restricted.

9. Contact

Email: sales@valotronics.co.za
Phone: (087) 265 3757

Valotronics may update this Payment Policy without prior notice.