Valotronics – Shipping Policy
Fast, reliable nationwide delivery across South Africa with clear timelines and simple pricing.
- Nationwide Shipping
We deliver anywhere in South Africa using trusted, insured couriers.
- Office Collection
Address: 74 Gardiner Avenue, Brakpan, Gauteng, 1541
Availability: Orders are usually ready within 1–2 working days after processing.
Same-day collection in Midrand may be possible by prior arrangement.
- Shipping Cost
Standard Nationwide: Flat rate of R99
Free Shipping: Orders over R2,500
Note: Orders containing batteries or heavy/bulky items may incur additional surcharges due to weight/size (billed separately).
- Delivery Times
Processing: 1–2 business days after payment
Gauteng: 1–3 working days
Western Cape / KZN: 2–4 working days
Other Areas: 2–5 working days
- Shipping Restrictions
No delivery to PO Boxes. Use a valid street address.
- Customer-Arranged Couriers
You may arrange your own courier. Contact us to coordinate packaging and pickup.
- International Shipping
Currently SA only.
- Contact
Email: sales@valotronics.co.za | Phone: (087) 265 3757
Valotronics – Refunds, Returns & Cancellation of Agreement
Clear, fair terms aligned with South Africa’s Consumer Protection Act (CPA). The CPA prevails where applicable.
- Cancellation & Returns
Cancel/return within seven (7) business days of receipt. Items must be unused, unopened, and in original packaging.
- How to Notify Us
Email written notice with order number, delivery details, and item(s) to be returned. Phone notifications are not sufficient.
- Return Shipping Costs
Customer is responsible for return shipping and safe packaging.
- Risk & Insurance
Risk remains with the customer until Valotronics signs for the return. Consider transit insurance.
- Refund Processing Time
Within thirty (30) days of receipt/inspection. Refund via original payment method unless agreed otherwise.
- Deductions & Charges
Delivery/collection costs and payment processor fees may be deducted where applicable.
- Timing of Returns
Goods must be dispatched back within seven (7) days of written cancellation.
- Restocking Fee
May apply if packaging is opened or not in original condition (communicated before refund).
- Non-Refundable Items
Opened software and certain consumables unless a hidden fault exists.
- Custom-Built Computers
50% non-refundable deposit. Assembly costs and non-returnable parts deducted if cancelled.
- Cancellation Fees
Standard 5% cancellation fee after order confirmation (except CPA cooling-off within 7 business days). Transit/handling may apply.
- Handling Fee (Non-CPA)
Up to 20% for non-CPA returns to cover inspection/repackaging/admin.
- Quality Issues & DOA
Assisted per manufacturer policy. Remedies include repair/replacement/refund as required by law.
- Proof of Purchase
Keep your order number/invoice.
- Contact
Email: sales@valotronics.co.za | Phone: (087) 265 3757