
Shipping & Collection
Valotronics – Shipping Policy
Fast, reliable nationwide delivery across South Africa with clear timelines and simple pricing.
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Nationwide Shipping
We deliver anywhere in South Africa using trusted, insured couriers to ensure secure and timely service. -
Office Collection
Address: 74 Gardiner Avenue, Brakpan, Gauteng, 1541
Availability: Orders are usually ready within 1–2 working days after processing. Same-day collection in Midrand may be possible by prior arrangement. -
Shipping Cost
Standard Nationwide: Flat rate of R99
Free Shipping: Orders over R2500 qualify for free nationwide delivery
Note: Orders containing batteries may incur additional surcharges, billed separately. -
Delivery Times
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Processing: 1–2 business days after payment
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Gauteng: 1–3 working days
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Western Cape / KZN: 2–4 working days
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Other Areas: 2–5 working days
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Shipping Restrictions
We do not deliver to PO Boxes. Please use a valid physical street address at checkout. -
Customer-Arranged Couriers
You are welcome to arrange your own courier for collection. Contact us to coordinate packaging and pickup times. -
International Shipping
Currently, we only ship within South Africa. International deliveries are not available at this time. -
Contact
Email: sales@valotronics.co.za
Phone: (087) 265 3757
Valotronics may update this Shipping Policy without prior notice.
Returns & Refunds
Refunds, Returns & Cancellation of Agreement
Clear, fair terms aligned with South Africa’s Consumer Protection Act (CPA).
Consumer Protection Act (CPA):The rights afforded to customers under the CPA are not limited by anything in this policy.
1) Cancellation & Returns
You may cancel your purchase or return an item for a refund within seven (7) business days of receiving the goods. Items must be unused, unopened, and in original packaging. Damage caused after delivery may void eligibility.
2) How to Notify Us
Submit written notice via email with your order number, delivery details, and item(s) to be returned. Phone notifications aren’t sufficient. Returns are accepted only for products identifiable as purchased from Valotronics.
3) Return Shipping Costs
If you cancel after receiving goods, you’re responsible for return shipping and any necessary packaging to ensure items arrive in the same condition. Use adequate protection to avoid transit damage.
4) Risk & Insurance
Risk remains with the customer until Valotronics signs for and accepts the return. We recommend insuring items in transit. Additional costs to ensure timely, safe return are for the customer’s account.
5) Refund Processing Time
Refunds are processed within thirty (30) days of receipt and inspection of the returned goods. Refunds are made via the original payment method unless otherwise agreed. Store credit may be offered where suitable.
6) Deductions & Charges
Where Valotronics incurred delivery/collection costs, these may be deducted from the refund. Bank or card processing fees charged to Valotronics may also be deducted where applicable.
7) Timing of Returns
Goods must be dispatched back to Valotronics within seven (7) days of your written cancellation to remain eligible for a refund.
8) Restocking Fee
If packaging is opened or not in original condition, a restocking fee may apply. The amount will be communicated prior to the refund being processed.
9) Non-Refundable Items
Opened software and certain consumables are not returnable unless a fault is discovered that could not reasonably be detected without opening the seal.
10) Custom-Built Computers
A 50% non-refundable deposit applies. If cancelled, assembly charges and any non-returnable components will be deducted from the refundable balance.
11) Cancellation Fees
A standard 5% cancellation fee applies to orders cancelled after confirmation (except where cancelled within seven business days of receipt under CPA cooling-off, where applicable). Transit and handling costs may apply.
12) Handling Fee (Non-CPA)
For returns not covered by the CPA, a handling fee of up to 20% may be deducted from the refund to cover inspection, repackaging, and administrative costs.
13) Quality Issues & DOA
If an item is defective on arrival or within the supplier’s DOA window, we will assist with assessment per manufacturer policy. Remedies may include repair, replacement, or refund as required by law.
14) Proof of Purchase
Please retain your order number and invoice. We may require reasonable proof of purchase to validate and process returns.
15) Contact
Email: sales@valotronics.co.za
Phone: (087) 265 3757
Valotronics may update this Returns & Refunds Policy without prior notice. The CPA prevails where applicable.
Notified by email when this product becomes available

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Unlock the next generation of networking with the Cudy BE11000 Wi-Fi 7 Gigabit Mesh Router, engineered to meet the demands of modern households and power users alike. Featuring Wi-Fi 7 (802.11be) technology and tri-band connectivity, this router delivers lightning-fast wireless speeds up to 11,000Mbps across the 6GHz, 5GHz, and 2.4GHz bands. Whether you're streaming 4K content, gaming online, or handling massive file transfers, enjoy ultra-responsive performance with zero interruptions.
At the heart of the BE11000 lies a Qualcomm 1.5GHz Quad-Core 64-bit Cortex-A53 CPU paired with 512MB of DDR4 RAM, giving you an immense processing boost. This ensures smoother multi-device management and lag-free operation across dozens of connected devices, perfect for smart homes or home offices. Combined with Multi-Link Operation (MLO), the router intelligently links devices to all three bands simultaneously, reducing latency and maximizing stability.
Thanks to six high-gain fixed antennas with Beamforming and four high-power external FEMs, the BE11000 pushes strong, focused signals throughout your home—even in hard-to-reach corners. Enjoy exceptional coverage and wall-penetrating strength, ensuring stable connections no matter where you roam.
Need ultra-fast wired speeds? The BE11000 doesn’t disappoint. It features four 2.5G multi-gigabit Ethernet ports, giving your PC, gaming console, NAS, or Smart TV speeds up to 2.5X faster than traditional Gigabit. Whether you’re editing large video files or enjoying buffer-free entertainment, these high-speed ports keep up with your most demanding tasks.
Smart parental controls let you manage access, set schedules, and block inappropriate content to protect your family online. Create custom profiles for each user and enjoy seamless integration with smart home devices. The intuitive setup process via wireless pairing or auto-wired connection makes deployment quick and effortless. Plus, with mesh support, you can create a single unified network with seamless roaming—no need to manually switch between access points.
Support for Ultra-Wide 240/320MHz bandwidth, OFDMA, MU-MIMO, WPA3 encryption, and IPv6 ensures maximum performance, robust security, and future-ready networking. Whether you're an advanced user or a casual home user, the Cudy BE11000 Wi-Fi 7 Mesh Router is built to evolve with your needs.
FEATURES:
- Qualcomm 1.5GHz Quad-Core 64-Bit Cortex-A53 CPU
- Warping Tri-Band BE11000 Wi-Fi 7
- High-Power External FEMs for Broader Wi-Fi Coverage
- 4× 2.5G Ethernet Ports for Multi-Gig Internet
- 6× Fixed Antennas with Beamforming
- Ultra-Wide 240/320 MHz Bandwidth
- MLO, Puncturing, OFDMA, MU-MIMO
- IPv4/IPv6, TR069/TR098/TR181/TR111
SPECIFICATIONS:
- Hardware Features:
- Processor: Qualcomm IPQ5322 1.5GHz Quad-Core CPU
- RAM / Flash: 512 MB DDR4 RAM / 128 MB NAND Flash
- Antennas: 6× Fixed Omni-Directional Antennas
- Ethernet Ports: 1× 10/100/1000/2500Mbps WAN Port | 3× 10/100/1000/2500Mbps LAN Ports
- Buttons: WPS Button, Reset Button
- Power Supply: 12 V / 2 A
- Wireless:
- Wireless Standards: IEEE 802.11be/ax 6GHz | IEEE 802.11be/ax/ac/n/a 5GHz | IEEE 802.11be/ax/n/b/g 2.4GHz
- Wireless Frequency: 6GHz, 5GHz, 2.4GHz
- Wireless Bandwidth: 20/40/80/160/240/320MHz
- Signal Rate: 5760Mbps (6GHz) | 4320Mbps (5GHz) | 688Mbps (2.4GHz)
- Transmit Power: CE: <20 dBm (2.4GHz), <23 dBm (5GHz, 6GHz) | FCC: <30 dBm (2.4GHz, 5GHz), <25 dBm (6GHz)
- Wireless Modes: Enable/Disable Wireless Radio, WMM
- Wireless Security: WPA-PSK, WPA2-PSK, WPA3-SAE, WPA-PSK/WPA2-PSK, WPA2-PSK/WPA3-SAE
- Other Features: MLO, DL/UL MU-MIMO, DL/UL OFDMA, Beamforming, Mesh
- System Requirements: Systems with wireless or wired network connectivity | Web browser, such as Edge, Firefox, Chrome, or Safari | Internet access subscription with ISP
- Product Dimensions: 25,3 × 15,25 × 4,82 cm
WHAT'S IN THE BOX:
- Cudy BE11000 Wi-Fi7 Gigabit Mesh Router - Black x1
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At Valotronics, we take the privacy of our customers seriously and are committed to protecting their personal information. This commitment complies with the Protection of Personal Information Act (POPIA), a South African law that governs the processing of personal information by public and private entities. This Privacy Policy describes how Valotronics collects, uses, and discloses the personal information of its customers.
Collection of Personal Information
Valotronics collects personal information from customers in several ways:
- When you visit our store: We may collect your IP address, browser type, and operating system to improve your shopping experience.
- When you make a purchase: You'll provide your name, address, email, and phone number.
- For marketing: We may use your info to send promotions. You can opt out at any time.
Use of Personal Information
We may use your personal information to:
- Process orders and payments
- Respond to inquiries or order updates
- Send marketing communications (if opted in)
Disclosure of Personal Information
We only disclose your information when required to:
- Complete transactions
- Comply with legal obligations
- Share with trusted service providers under NDA
Security of Personal Information
- We use SSL encryption and secure servers to safeguard your data.
- No internet transmission is 100% secure, so we cannot guarantee absolute security.
Access and Correction of Personal Information
You have the right to:
- Request access to your stored personal data
- Request corrections to inaccurate or outdated data
To exercise your rights, contact our Information Officer at sales@valotronics.co.za.
POPIA Compliance
- We collect/process your info only as outlined in this policy.
- We do not use your data for unrelated purposes without consent.
- We strive to ensure accuracy, completeness, and security of all personal data.
Data Retention
Your information will be retained only for as long as necessary or as required by law.
Cookies and Tracking
We use cookies and tracking tools to enhance your experience. Disabling cookies may affect site functionality.
Changes to this Privacy Policy
This policy may be updated. Changes take effect immediately upon being posted on our website.
Contact Information
If you have any questions, please contact us at:
Valotronics
74 Gardiner Street
Brakpan, 1541
Gauteng, South Africa
Phone: 087 265 3757
Email: sales@valotronics.co.za
Payment Options
Direct Bank Transfer (EFT) – Pay from your bank account.
Use your order number as the reference. Orders are dispatched
once funds clear (usually 1–2 business days).
PayFast (Secure Online Payments)
Cards: Visa & MasterCard (3D Secure)
Instant EFT: ABSA, FNB, Nedbank, Standard Bank, Capitec, Investec
Mobicred: Online credit (subject to approval)
All transactions are processed in ZAR and secured with SSL encryption.