
Shipping & Collection
Valotronics – Shipping Policy
Fast, reliable nationwide delivery across South Africa with clear timelines and simple pricing.
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Nationwide Shipping
We deliver anywhere in South Africa using trusted, insured couriers to ensure secure and timely service. -
Office Collection
Address: 74 Gardiner Avenue, Brakpan, Gauteng, 1541
Availability: Orders are usually ready within 1–2 working days after processing. Same-day collection in Midrand may be possible by prior arrangement. -
Shipping Cost
Standard Nationwide: Flat rate of R99
Free Shipping: Orders over R2500 qualify for free nationwide delivery
Note: Orders containing batteries may incur additional surcharges, billed separately. -
Delivery Times
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Processing: 1–2 business days after payment
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Gauteng: 1–3 working days
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Western Cape / KZN: 2–4 working days
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Other Areas: 2–5 working days
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Shipping Restrictions
We do not deliver to PO Boxes. Please use a valid physical street address at checkout. -
Customer-Arranged Couriers
You are welcome to arrange your own courier for collection. Contact us to coordinate packaging and pickup times. -
International Shipping
Currently, we only ship within South Africa. International deliveries are not available at this time. -
Contact
Email: sales@valotronics.co.za
Phone: (087) 265 3757
Valotronics may update this Shipping Policy without prior notice.
Returns & Refunds
Refunds, Returns & Cancellation of Agreement
Clear, fair terms aligned with South Africa’s Consumer Protection Act (CPA).
Consumer Protection Act (CPA):The rights afforded to customers under the CPA are not limited by anything in this policy.
1) Cancellation & Returns
You may cancel your purchase or return an item for a refund within seven (7) business days of receiving the goods. Items must be unused, unopened, and in original packaging. Damage caused after delivery may void eligibility.
2) How to Notify Us
Submit written notice via email with your order number, delivery details, and item(s) to be returned. Phone notifications aren’t sufficient. Returns are accepted only for products identifiable as purchased from Valotronics.
3) Return Shipping Costs
If you cancel after receiving goods, you’re responsible for return shipping and any necessary packaging to ensure items arrive in the same condition. Use adequate protection to avoid transit damage.
4) Risk & Insurance
Risk remains with the customer until Valotronics signs for and accepts the return. We recommend insuring items in transit. Additional costs to ensure timely, safe return are for the customer’s account.
5) Refund Processing Time
Refunds are processed within thirty (30) days of receipt and inspection of the returned goods. Refunds are made via the original payment method unless otherwise agreed. Store credit may be offered where suitable.
6) Deductions & Charges
Where Valotronics incurred delivery/collection costs, these may be deducted from the refund. Bank or card processing fees charged to Valotronics may also be deducted where applicable.
7) Timing of Returns
Goods must be dispatched back to Valotronics within seven (7) days of your written cancellation to remain eligible for a refund.
8) Restocking Fee
If packaging is opened or not in original condition, a restocking fee may apply. The amount will be communicated prior to the refund being processed.
9) Non-Refundable Items
Opened software and certain consumables are not returnable unless a fault is discovered that could not reasonably be detected without opening the seal.
10) Custom-Built Computers
A 50% non-refundable deposit applies. If cancelled, assembly charges and any non-returnable components will be deducted from the refundable balance.
11) Cancellation Fees
A standard 5% cancellation fee applies to orders cancelled after confirmation (except where cancelled within seven business days of receipt under CPA cooling-off, where applicable). Transit and handling costs may apply.
12) Handling Fee (Non-CPA)
For returns not covered by the CPA, a handling fee of up to 20% may be deducted from the refund to cover inspection, repackaging, and administrative costs.
13) Quality Issues & DOA
If an item is defective on arrival or within the supplier’s DOA window, we will assist with assessment per manufacturer policy. Remedies may include repair, replacement, or refund as required by law.
14) Proof of Purchase
Please retain your order number and invoice. We may require reasonable proof of purchase to validate and process returns.
15) Contact
Email: sales@valotronics.co.za
Phone: (087) 265 3757
Valotronics may update this Returns & Refunds Policy without prior notice. The CPA prevails where applicable.
Notified by email when this product becomes available

R 10,361.50
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- Description
- Product Reviews
- Privacy policy
- Payment Options
Powerful, intelligent mobility | 60km extended range | Designed for South African commuters and urban explorers
The Xiaomi Electric Scooter 5 redefines personal mobility with enhanced power delivery, intelligent safety features, and a robust design optimised for urban and semi-urban riding conditions. With a high-torque 700W max. output motor and 60km travel range on a single charge, this next-gen electric scooter is engineered for smooth, stress-free commuting and spontaneous exploration alike.
The 10" wide tubeless tyres with increased airtightness and dual-spring front suspension ensure greater comfort and stability when navigating cobblestones, speed bumps, or uneven tarmac—perfectly suited for South Africa’s mixed road surfaces.
Equipped with a high-strength carbon steel frame, an intelligent battery management system, IPX5-rated waterproofing, and E-ABS with drum braking for reliable stopping power, the Xiaomi Electric Scooter 5 strikes the ideal balance between safety, performance, and durability.
Seamlessly connected to the Xiaomi Home app, riders can monitor real-time metrics, activate the headlight or tail light, adjust energy recovery levels, and lock the scooter—all from their smartphone. Whether you're commuting, running errands, or heading out for a leisurely ride, this smart mobility solution is built to elevate your journey.
FEATURES
- 700W peak motor power with rear-wheel drive
- 60km range on a single charge
- 10" wide tubeless tyres for superior traction
- Dual front suspension for enhanced shock absorption
- Three speed modes (Walking, Standard, Sport)
- Drum brake (front) + E-ABS (rear) dual braking system
- App control for battery status, firmware updates, and more
- Foldable carbon steel frame with 120kg load capacity
- Auto headlight, turn indicators, and responsive tail light
- IPX5 waterproof rating for splash resistance
SPECIFICATIONS
Performance
- Motor: Rear-wheel drive, brushless DC
- Rated Power: 350W
- Max. Output: 700W
- Max. Speed: 25km/h
- Speed Modes:
- Walking: 6km/h
- Standard: 20km/h
- Sport: 25km/h
- Max. Incline: 18%
Battery & Power
- Battery Model: T2336-BD4A
- Battery Type: Lithium-ion
- Capacity: 10.2Ah / 477Wh
- Range: Approx. 60km
- Charging Time: Approx. 9 hours
- Charging Temp: 0℃–40℃
- Adapter Output: 70W (54.6VDC max)
Battery Management Protections
- Short circuit | Overcurrent | Overcharge
- Over-discharge | Over-temperature
- Under-voltage sleep mode
Design & Build
- Frame: 1.5mm thickened high-strength carbon steel
- Foldable: Yes
- Product Weight: 20.1kg
- Max. Load: 120kg
- Recommended Rider: Height 120–200cm | Age 16–50
- Working Temp: -10℃ to 40℃
- Storage Temp: -20℃ to 45℃
- Waterproof Rating: IPX5
Tyres & Suspension
- Tyres: 10" x 60mm wide tubeless
- Features: Enhanced shock absorption, high ground contact
- Suspension: Front dual-spring for comfort on uneven terrain
Braking System
- Front: Drum brake
- Rear: Electronic Anti-lock Braking System (E-ABS)
- Tail Light: Illuminates on braking | “Always On” mode via app
Lighting & Safety
- Headlight: Auto high-brightness (activated via app)
- Indicators: Integrated turn signals (E-Mark Certified) with buzzer
- Tail Light: Reactive and customisable in-app
Smart Features
- Mobile App: Xiaomi Home
- Lock motor
- Activate lights
- Monitor battery/firmware
- Adjust energy recovery
Display Interface
- Dashboard: Ergonomically positioned
- Shows: Speed, battery level, turn signal status, scooter diagnostics
WHAT'S IN THE BOX
- Xiaomi Electric Scooter 5 x1
- Power Adapter x1
- User Manual & Safety Instructions x1
- Mounting Screws x1
- Tyre Inflator Extension x1
- Allen Wrench x1
WHY CHOOSE XIAOMI
Xiaomi continues to lead in delivering smart, reliable, and innovative mobility solutions for modern lifestyles. Built with quality materials, industry-leading battery safety systems, and intelligent controls, the Xiaomi Electric Scooter 5 is the trusted choice for urban commuters and first-time e-mobility users. Whether you're riding to work, school, or cruising around the neighbourhood, this electric scooter ensures every journey is safer, smarter, and more enjoyable.
At Valotronics, we take the privacy of our customers seriously and are committed to protecting their personal information. This commitment complies with the Protection of Personal Information Act (POPIA), a South African law that governs the processing of personal information by public and private entities. This Privacy Policy describes how Valotronics collects, uses, and discloses the personal information of its customers.
Collection of Personal Information
Valotronics collects personal information from customers in several ways:
- When you visit our store: We may collect your IP address, browser type, and operating system to improve your shopping experience.
- When you make a purchase: You'll provide your name, address, email, and phone number.
- For marketing: We may use your info to send promotions. You can opt out at any time.
Use of Personal Information
We may use your personal information to:
- Process orders and payments
- Respond to inquiries or order updates
- Send marketing communications (if opted in)
Disclosure of Personal Information
We only disclose your information when required to:
- Complete transactions
- Comply with legal obligations
- Share with trusted service providers under NDA
Security of Personal Information
- We use SSL encryption and secure servers to safeguard your data.
- No internet transmission is 100% secure, so we cannot guarantee absolute security.
Access and Correction of Personal Information
You have the right to:
- Request access to your stored personal data
- Request corrections to inaccurate or outdated data
To exercise your rights, contact our Information Officer at sales@valotronics.co.za.
POPIA Compliance
- We collect/process your info only as outlined in this policy.
- We do not use your data for unrelated purposes without consent.
- We strive to ensure accuracy, completeness, and security of all personal data.
Data Retention
Your information will be retained only for as long as necessary or as required by law.
Cookies and Tracking
We use cookies and tracking tools to enhance your experience. Disabling cookies may affect site functionality.
Changes to this Privacy Policy
This policy may be updated. Changes take effect immediately upon being posted on our website.
Contact Information
If you have any questions, please contact us at:
Valotronics
74 Gardiner Street
Brakpan, 1541
Gauteng, South Africa
Phone: 087 265 3757
Email: sales@valotronics.co.za
Payment Options
Direct Bank Transfer (EFT) – Pay from your bank account.
Use your order number as the reference. Orders are dispatched
once funds clear (usually 1–2 business days).
PayFast (Secure Online Payments)
Cards: Visa & MasterCard (3D Secure)
Instant EFT: ABSA, FNB, Nedbank, Standard Bank, Capitec, Investec
Mobicred: Online credit (subject to approval)
All transactions are processed in ZAR and secured with SSL encryption.