
Shipping & Collection
Valotronics – Shipping Policy
Fast, reliable nationwide delivery across South Africa with clear timelines and simple pricing.
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Nationwide Shipping
We deliver anywhere in South Africa using trusted, insured couriers to ensure secure and timely service. -
Office Collection
Address: 74 Gardiner Avenue, Brakpan, Gauteng, 1541
Availability: Orders are usually ready within 1–2 working days after processing. Same-day collection in Midrand may be possible by prior arrangement. -
Shipping Cost
Standard Nationwide: Flat rate of R99
Free Shipping: Orders over R2500 qualify for free nationwide delivery
Note: Orders containing batteries may incur additional surcharges, billed separately. -
Delivery Times
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Processing: 1–2 business days after payment
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Gauteng: 1–3 working days
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Western Cape / KZN: 2–4 working days
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Other Areas: 2–5 working days
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Shipping Restrictions
We do not deliver to PO Boxes. Please use a valid physical street address at checkout. -
Customer-Arranged Couriers
You are welcome to arrange your own courier for collection. Contact us to coordinate packaging and pickup times. -
International Shipping
Currently, we only ship within South Africa. International deliveries are not available at this time. -
Contact
Email: sales@valotronics.co.za
Phone: (087) 265 3757
Valotronics may update this Shipping Policy without prior notice.
Returns & Refunds
Refunds, Returns & Cancellation of Agreement
Clear, fair terms aligned with South Africa’s Consumer Protection Act (CPA).
Consumer Protection Act (CPA):The rights afforded to customers under the CPA are not limited by anything in this policy.
1) Cancellation & Returns
You may cancel your purchase or return an item for a refund within seven (7) business days of receiving the goods. Items must be unused, unopened, and in original packaging. Damage caused after delivery may void eligibility.
2) How to Notify Us
Submit written notice via email with your order number, delivery details, and item(s) to be returned. Phone notifications aren’t sufficient. Returns are accepted only for products identifiable as purchased from Valotronics.
3) Return Shipping Costs
If you cancel after receiving goods, you’re responsible for return shipping and any necessary packaging to ensure items arrive in the same condition. Use adequate protection to avoid transit damage.
4) Risk & Insurance
Risk remains with the customer until Valotronics signs for and accepts the return. We recommend insuring items in transit. Additional costs to ensure timely, safe return are for the customer’s account.
5) Refund Processing Time
Refunds are processed within thirty (30) days of receipt and inspection of the returned goods. Refunds are made via the original payment method unless otherwise agreed. Store credit may be offered where suitable.
6) Deductions & Charges
Where Valotronics incurred delivery/collection costs, these may be deducted from the refund. Bank or card processing fees charged to Valotronics may also be deducted where applicable.
7) Timing of Returns
Goods must be dispatched back to Valotronics within seven (7) days of your written cancellation to remain eligible for a refund.
8) Restocking Fee
If packaging is opened or not in original condition, a restocking fee may apply. The amount will be communicated prior to the refund being processed.
9) Non-Refundable Items
Opened software and certain consumables are not returnable unless a fault is discovered that could not reasonably be detected without opening the seal.
10) Custom-Built Computers
A 50% non-refundable deposit applies. If cancelled, assembly charges and any non-returnable components will be deducted from the refundable balance.
11) Cancellation Fees
A standard 5% cancellation fee applies to orders cancelled after confirmation (except where cancelled within seven business days of receipt under CPA cooling-off, where applicable). Transit and handling costs may apply.
12) Handling Fee (Non-CPA)
For returns not covered by the CPA, a handling fee of up to 20% may be deducted from the refund to cover inspection, repackaging, and administrative costs.
13) Quality Issues & DOA
If an item is defective on arrival or within the supplier’s DOA window, we will assist with assessment per manufacturer policy. Remedies may include repair, replacement, or refund as required by law.
14) Proof of Purchase
Please retain your order number and invoice. We may require reasonable proof of purchase to validate and process returns.
15) Contact
Email: sales@valotronics.co.za
Phone: (087) 265 3757
Valotronics may update this Returns & Refunds Policy without prior notice. The CPA prevails where applicable.
Notified by email when this product becomes available

R 631.44
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Consistent water pressure, cleaner teeth, improved gum care | Deep-cleansing flosser with intelligent flow control | Ideal for braces, travel, and daily oral care routines
The Xiaomi Water Flosser 2 is engineered to elevate your oral hygiene routine through intelligent pulsed water technology, advanced pressure stabilisation, and a highly portable, hygienic design. Perfect for users seeking a gentler, more effective alternative to traditional flossing, this smart device delivers targeted cleaning performance while protecting gum health. Whether you’re managing orthodontics, sensitive gums, or simply aiming for a deeper clean, the Xiaomi Water Flosser 2 streamlines dental care with precision and consistency.
At its core is Xiaomi’s high-frequency pulsed water technology, powered by a permanent magnetic carbon brush motor. This system generates intense yet stable water jets, penetrating deep between teeth and along the gumline to dislodge trapped food particles and plaque. Clinical data shows up to 99.4% cleaning efficiency, ensuring a thoroughly refreshed mouthfeel after every use.
Smart Water Pressure Stabilisation keeps water jets consistent, even at lower battery levels, minimising irritation and preventing gum bleeding. This innovation ensures maximum cleaning effectiveness without discomfort, making it suitable for new users and those with dental sensitivity. The flosser includes three customisable modes: gentle Mode (for beginners or users with sensitive gums), standard mode (everyday cleaning), powerful mode (targets stubborn build-up for a deep clean)
It ships with interchangeable flossing tips, including a Standard Tip for precise general use and an Orthodontic Tip that cleans around braces with a combination of brushing and rinsing action. The 200ml water tank allows a full-mouth clean in one go and features a tool-free, removable design for quick refills and hygienic maintenance.
Designed for uninterrupted use at any angle, the hydrogravity ball draws water consistently, even when the device is tilted, delivering full pressure throughout each session. Whether you’re cleaning quickly between meetings or on extended travel, the flosser's long-lasting battery life of up to 90 days (Gentle Mode) and rapid ~4-hour charging time mean fewer disruptions to your routine.
Crafted from food-contact-safe materials and rated IPX7 waterproof, the device is fully washable and designed for use in bathroom environments. A built-in 2-minute auto power-off function promotes safety and energy efficiency.
FEATURES
- High-frequency water pulsing for deep interdental cleaning
- Smart pressure stabilisation protects gums and maintains performance
- Up to 99.4% cleaning efficiency verified by lab data
- Three operation modes tailored to user preference
- Interchangeable nozzles: Standard and Orthodontic
- 200ml water tank with easy refill and cleaning access
- The hydrogravity ball ensures consistent flow at all angles
- Up to 90 days of battery life on Gentle Mode
- IPX7 waterproof and made from food-contact-safe materials
- Compact, travel-friendly design with quick charging
SPECIFICATIONS
- Rated Voltage: 3.7V
- Rated Input: 5V⎓1A
- Operating Power: 12W
- Charging Time: ± 4 hours
- Water Tank Capacity: 200ml
- Waterproof Rating: IPX7
- Battery Life: Up to 90 days (Gentle Mode)
- Flossing Modes: Gentle, Standard, Powerful
- Materials: Food contact-safe plastics, rubber seals
- Auto Power-Off: Yes (2 minutes)
WHAT'S IN THE BOX
- Xiaomi Water Flosser 2 × 1
- Standard Tip × 1
- Orthodontic Tip × 1
- Charging Cable × 1
- Adapter × 1
- Quick Start Guide × 1
- User Manual × 1
- International User Manual × 1
WHY CHOOSE XIAOMI
Xiaomi combines intuitive design with high-performance technology to simplify modern life. The Xiaomi Water Flosser 2 delivers reliable, precision-driven oral care for users across all needs, from sensitive gums to orthodontic care. Join millions who trust Xiaomi to redefine everyday wellness with smarter hygiene solutions. Experience the future of flossing—efficient, effortless, and expertly engineered.
At Valotronics, we take the privacy of our customers seriously and are committed to protecting their personal information. This commitment complies with the Protection of Personal Information Act (POPIA), a South African law that governs the processing of personal information by public and private entities. This Privacy Policy describes how Valotronics collects, uses, and discloses the personal information of its customers.
Collection of Personal Information
Valotronics collects personal information from customers in several ways:
- When you visit our store: We may collect your IP address, browser type, and operating system to improve your shopping experience.
- When you make a purchase: You'll provide your name, address, email, and phone number.
- For marketing: We may use your info to send promotions. You can opt out at any time.
Use of Personal Information
We may use your personal information to:
- Process orders and payments
- Respond to inquiries or order updates
- Send marketing communications (if opted in)
Disclosure of Personal Information
We only disclose your information when required to:
- Complete transactions
- Comply with legal obligations
- Share with trusted service providers under NDA
Security of Personal Information
- We use SSL encryption and secure servers to safeguard your data.
- No internet transmission is 100% secure, so we cannot guarantee absolute security.
Access and Correction of Personal Information
You have the right to:
- Request access to your stored personal data
- Request corrections to inaccurate or outdated data
To exercise your rights, contact our Information Officer at sales@valotronics.co.za.
POPIA Compliance
- We collect/process your info only as outlined in this policy.
- We do not use your data for unrelated purposes without consent.
- We strive to ensure accuracy, completeness, and security of all personal data.
Data Retention
Your information will be retained only for as long as necessary or as required by law.
Cookies and Tracking
We use cookies and tracking tools to enhance your experience. Disabling cookies may affect site functionality.
Changes to this Privacy Policy
This policy may be updated. Changes take effect immediately upon being posted on our website.
Contact Information
If you have any questions, please contact us at:
Valotronics
74 Gardiner Street
Brakpan, 1541
Gauteng, South Africa
Phone: 087 265 3757
Email: sales@valotronics.co.za
Payment Options
Direct Bank Transfer (EFT) – Pay from your bank account.
Use your order number as the reference. Orders are dispatched
once funds clear (usually 1–2 business days).
PayFast (Secure Online Payments)
Cards: Visa & MasterCard (3D Secure)
Instant EFT: ABSA, FNB, Nedbank, Standard Bank, Capitec, Investec
Mobicred: Online credit (subject to approval)
All transactions are processed in ZAR and secured with SSL encryption.